10 – What is your return policy? (updated 2019)

We will, upon approval, accept returns based on the following criteria:

ALL returns MUST receive pre-approval (RMA).

  1. Defective items are replaced or refunded (at our option).
  2. All refunds are subject to a 15% restock fee.
  3. Products damaged by the customer are subject to a $50 repair fee (restock still applies).
  4. S&H is not refundable once items are shipped. (USPS policy)
  5. As of 2019, PayPal fees are no longer refundable (PayPal policy)
  6. Since PayPal blocks refunds for disputed transactions, you agree to use our RMA process and not file a PayPal dispute for returns. Paypal disputes MUST be closed before RMAs can be issued. Filing a dispute nullifies the return/repair option while it remains open. We have no discretion in this policy – it is PayPal who blocks the refund, not us.